1. Introduction
At Trado, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered trading bot service.
2. Information We Collect
Personal Information
When you register for an account, we collect:
- Name and email address
- Phone number
- Payment information (processed by secure third-party providers)
Broker API Information
When you connect your broker account:
- API keys (encrypted and stored securely)
- Trading data and history for analytics purposes
- Account balance information (read-only)
Usage Information
- Device and browser information
- IP address and location data
- Usage patterns and preferences
3. How We Use Your Information
We use collected information to:
- Provide and maintain our trading bot service
- Execute trades on your connected broker account
- Process payments and manage subscriptions
- Send service updates and notifications
- Improve our AI algorithms and service quality
- Provide customer support
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures:
- All API credentials are encrypted using AES-256 encryption
- SSL/TLS encryption for all data transmission
- Regular security audits and penetration testing
- Secure data centers with 24/7 monitoring
- Limited employee access to sensitive data
5. Data Sharing
We do NOT sell your personal information. We may share data with:
- Payment processors (for subscription payments)
- Your connected broker (to execute trades)
- Service providers who assist our operations (under strict confidentiality agreements)
- Legal authorities when required by law
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and associated data
- Export your trading history
- Opt-out of marketing communications
- Revoke broker API access at any time
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion:
- Personal data is deleted within 30 days
- API credentials are immediately revoked and deleted
- Some data may be retained for legal compliance (up to 7 years)
8. Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site usage
- Improve our services
You can control cookies through your browser settings.
9. International Data Transfers
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our platform.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
privacy@tradobot.com